Cancellation/Refund Policy

Effective date: April 7, 2021


Subscription Fees.

Client shall pay for all subscription fees, and hereby authorizes Primal Mobility (and its payment processors) to charge Client’s credit card, as stated on Client’s subscription and payment details page. The client agrees that all subscriptions are recurring and will renew automatically. 


Cancellation Policy.

Client acknowledges that all subscription fees are charged automatically on a recurring basis until the Client cancels their subscription (both month-to-month, 6 month and annual plans). The client may cancel their subscription by visiting the cancellation page, answering ALL questions and submitting the request to cancel. A confirmation email from Primal Mobility will be sent to the Client to confirm the membership cancellation. Please keep in mind that you are solely responsible for properly cancelling your account and must send the cancellation request 48 hours before the payment due date. Feel free to contact your coach or email Primal Mobility if you are having difficulty or need help.  



All Primal Mobility subscriptions are billed in advance on a monthly basis and is non-refundable; no refunds will be issued. Primal Mobility does not offer prorated refunds for canceled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

All subscriptions, both month-to-month, term and annual plans, are recurring and will automatically renew after the end of each paid subscription period. 


Contact Us

If you have any questions, concerns or complaints about this cancellation/refund policy, please contact us: